Events & networking
Meet other independent professionals, make connections and exchange experiences. Academy events are included in your ambassador membership.
OTW Academy – Rise Up Events
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Guide & conditions "Pack Terra”
Partnership Agreement – OTW Academy
Welcome
Your expertise, passion and commitment are the foundations of our community. Together, we work to offer the public quality services across a wide range of fields and support independent professionals in Switzerland.
OTW Academy aims to support Swiss entrepreneurship by helping independent service providers and giving customers simple, direct and transparent access to a broad catalogue of services.
This Guide & Conditions contains essential information about your Terra Pack, the platform, your ProSpace, the different ways customers can contact or book you, and the applicable payment terms.
By joining OTW Academy, you become part of a collaborative, people-focused and dynamic ecosystem designed to encourage connections, increase your visibility and help you reach new customers.
Welcome to the Academy. We look forward to having you as a member.
Preamble: OTW Academy Mission and Vision
OTW Academy aims to support Swiss entrepreneurship by helping independent service providers and giving end customers easy access to quality professionals and services through the platform.
The Terra Pack is based on three pillars:
Events & Networking
Join a community of independent professionals and take part in OTWA events: networking sessions, workshops, after-work gatherings and other opportunities to exchange ideas, collaborate and grow your network.
Booking & Platform
Showcase your business and services on OTWA and use the platform’s customer connection tools. Your ProSpace lets you manage your profile, services, availability and customer requests in one place.
Business & B2B Benefits
Enjoy member benefits, partner offers and selected professional solutions to support the growth of your business.
1. Terra Pack Benefits
The Terra Pack gives you access to the OTWA ecosystem and its main tools for independent professionals.
Events & Networking
Access OTWA events, workshops, after-work gatherings and networking opportunities to develop your network and encourage collaboration among members.
Booking & Platform
Publish your profile and services on OTWA, access ProSpace and use tools that allow customers to book a service, reserve a time slot or submit a quote request.
Business & B2B Benefits
Access exclusive member benefits, partner offers and professional solutions designed to support your business.
2. Membership Terms
Membership in OTW Academy is obtained by subscribing to the Terra Pack. Two plans are available:
- Terra Monthly: CHF 9.90/month – monthly subscription, cancellable at any time with one month’s notice.
- Terra Annual: CHF 99/year (equivalent to CHF 8.25/month) – a firm 12-month commitment, saving the equivalent of two months compared with the monthly plan.
Membership becomes active upon payment confirmation and renews automatically according to the chosen billing period unless cancelled in accordance with these terms.
It may take 7 to 14 days to publish your profile and initial services, allowing time to review, prepare and approve the information provided.
3. Ways to Connect with Customers
Depending on the nature of each service, OTWA offers different ways for customers to connect with providers.
Direct Booking
Direct Booking allows customers to reserve a defined service directly, with a location, date, time and price.
Providers can manage their availability in ProSpace, under “Booking Type”, and may connect Google Calendar to help manage and synchronise availability.
For Direct Booking, the provider chooses between online payment via OTWA (10% fee; connected PayPal account required) and on-site payment (no OTWA fees; no PayPal account required).
Time Slot Booking
Customers can reserve an available slot for a phone call, meeting or video call with the provider.
Availability is configured and managed in ProSpace. The provider may also connect Google Calendar.
The time slot reservation is offered at CHF 0; no customer payment is required at the time of booking.
Quote Request
Customers can send providers a personalised request using a form adapted to the service.
The form may ask for their needs, preferred date, number of participants, region, special requirements and other information needed to prepare a quote.
Submitting a Quote Request costs CHF 0. It is not a confirmed booking and no payment is requested when the enquiry is sent.
The provider then agrees directly with the customer on the scope, price, terms and payment method.
4. Notifications and Request Management
For all three connection methods – Direct Booking, Time Slot Booking and Quote Request – the provider receives the information needed to handle the request.
Notifications are sent:
- by email;
- by WhatsApp, if WhatsApp notifications have been configured and activated in ProSpace.
Customer information and requests are also available in ProSpace.
For Quote Requests, the provider can continue the conversation according to their own process and the customer’s stated preferences:
- directly through ProSpace;
- by email;
- by phone.
The provider remains responsible for following up on requests and managing the customer relationship.
5. Managing Your Profile and Services in ProSpace
Once the profile is activated, the provider receives their ProSpace login details by email. ProSpace is the main workspace for managing activities on OTWA.
Depending on available features, providers can manage or request changes to:
- professional biography and business details;
- photos and visuals;
- service descriptions;
- prices;
- service-related information and fields;
- booking types;
- availability;
- Google Calendar connection;
- notifications;
- customer enquiries and connections.
Some information can be updated directly and may appear on the platform shortly afterwards.
Other changes may require OTWA approval, particularly when translation, verification, content adaptation or updates across different OTWA areas are necessary.
Every new service added through ProSpace is subject to approval before publication. Processing and publication of changes requiring approval or new services may take 7 to 14 days.
The complete ProSpace guide is available here: OTWA ProSpace Guide. It is also accessible from the “?” icon at the top right of your dashboard.
6. Quality Commitment and Community Sharing
In a spirit of solidarity and sharing, each provider is encouraged to contribute to the OTWA community by offering a commercial gesture or exclusive benefit to other Academy members.
Providers define this benefit freely according to their business, possibilities and resources. It may be a discount, a special gesture, an additional service or another initiative that encourages collaboration within the community.
The aim is not to require free services or impose any frequency, but to promote mutual support, reciprocity and a strong professional network.
7. Confidentiality and Data Protection
OTW Academy processes personal data in accordance with applicable data protection laws.
Data may be used for:
- managing profiles and services;
- managing bookings and customer requests;
- payments and payouts, where applicable;
- service-related notifications and communications;
- operating ProSpace.
OTW Academy does not sell personal data to third parties.
Providers undertake to use customer data they can access only for the relevant enquiry or service and in accordance with applicable law.
8. Use of Images and Content
Providers authorise OTW Academy to use submitted text, information, photos, videos and other content to present and promote their business and services on OTWA channels, including the website, social media and communication materials.
This authorisation is free of charge and non-exclusive. Providers warrant that they hold the necessary rights to all submitted content.
9. Contract Duration
The agreement takes effect when the Terra Pack is activated. Its duration and renewal terms depend on the chosen plan:
- Terra Monthly – CHF 9.90/month: monthly subscription, automatically renewed each month unless cancelled in accordance with the terms below.
- Terra Annual – CHF 99/year: firm 12-month subscription, automatically renewed for a further 12 months unless cancelled in accordance with the terms below.
10. Cancellation
Cancellation by the Provider
Cancellation terms depend on the selected subscription.
Terra Monthly – CHF 9.90/month
The monthly subscription may be cancelled at any time without giving a reason, subject to one month’s notice. Cancellation takes effect at the end of the notice period. Amounts due until that date remain payable.
Example: You request cancellation on 15 March. The one-month notice period runs until 15 April. Your subscription ends on that date and does not renew beyond the notice period.
Terra Annual – CHF 99/year
The annual subscription is subject to a firm 12-month commitment from activation. It may be cancelled at the end of the current annual term with at least one month’s notice before renewal.
A cancellation request may be submitted at any time during the annual period, but takes effect only at the end of the paid subscription term. Early cancellation does not entitle the member to a full or partial refund of the annual fee.
Without timely cancellation, the subscription renews automatically for another 12 months.
Example: You activate your annual subscription on 15 March 2027. Your commitment runs until 14 March 2028. To avoid renewal for another 12 months, OTWA must receive your cancellation request no later than 14 February 2028. Your Terra Pack remains active until the end of the period already paid for.
Cancellation by OTW Academy
OTW Academy may terminate the partnership with immediate effect, particularly in the event of a breach of these terms, fraudulent information, misuse of the platform or behaviour likely to harm customers, other members or OTWA.
11. Platform Liability
OTW Academy acts primarily as a platform connecting providers and end customers.
Providers remain solely responsible for the services they offer and deliver, their quality, compliance, any required qualifications and all legal, regulatory, tax and professional obligations relating to their activities.
OTW Academy cannot be held liable for delays, cancellations, disputes, damage or other issues arising directly from the relationship between provider and customer, without prejudice to any legal liability it has as platform operator.
12. Force Majeure
OTW Academy shall not be liable for interruptions or delays caused by circumstances beyond its control, including major outages, cyberattacks, natural disasters or the unavailability of a third-party service necessary for operating the platform.
13. Acceptance and Electronic Signature
Purchasing the Terra Pack online constitutes acceptance of the applicable contractual documents, including:
- the Partnership Agreement;
- the Payment Terms;
- the General Terms and Conditions of Sale.
Online purchase and confirmation constitute electronic acceptance of these terms.
For OTW Academy
Fabio Cusignatti
Founder
Payment Terms – OTW Academy
These terms set out the financial arrangements applicable to the Terra Pack and services using Direct Booking with online payment via OTWA.
Important: The payment and payout arrangements below apply only to Direct Booking services paid online via OTWA. Time Slot Booking and Quote Requests are free (CHF 0), and providers do not need to provide bank or PayPal details to use those options.
1. Subscription Payment
Providers subscribe to one of the following plans:
- Terra Monthly: CHF 9.90/month – monthly subscription, cancellable with one month’s notice.
- Terra Annual: CHF 99/year (equivalent to CHF 8.25/month) – firm 12-month commitment, saving two months compared with the monthly plan.
The subscription becomes active upon payment confirmation and renews automatically according to the selected billing cycle, unless cancelled under the Partnership Agreement.
Terra Monthly: CHF 9.90 is billed on the monthly subscription cycle. Cancellation requires one month’s notice.
Terra Annual: CHF 99 covers 12 months. Cancellation must be received at least one month before the renewal date to avoid automatic renewal for another 12 months.
2. PayPal Account – Direct Booking with Online Payment Only
A PayPal account is required only for providers choosing Direct Booking with online payment via OTWA.
The provider must connect their PayPal account to their ProSpace to receive payouts for eligible transactions processed through the platform.
No PayPal account or bank details are required for Direct Booking with on-site payment, Time Slot Booking or Quote Requests.
3. Direct Booking Payment Methods
For Direct Booking, providers select one of the following payment methods:
- Online via the OTWA Academy platform: The customer pays online through OTWA. A 10% OTWA transaction fee applies and the provider must connect a PayPal account to ProSpace for payouts.
- On-site, directly to the provider: The customer pays the provider directly. No OTWA transaction fees (CHF 0) apply and no PayPal account is required.
The selected payment method must correspond to the configuration of the service published on the platform.
4. Transaction Fees on Payments Collected via OTWA
For Direct Booking payments collected online through OTWA, OTWA applies a 10% transaction fee to the amount paid for the service.
The amount payable to the provider is calculated after deducting the applicable OTWA fee, subject to refunds, chargebacks, payment disputes and any applicable third-party processing fees.
OTWA does not charge this 10% fee for Direct Booking paid on-site, Time Slot Booking or Quote Requests.
Any third-party payment provider fees and how they are allocated are governed by the applicable terms and must be communicated to the provider if they affect the payout.
5. OTWA Payout Schedule and Methods
For services paid online through OTWA, the amount due to the provider, after deduction of applicable OTWA fees, is paid no later than the first business day of the following month, provided that the payment has been received and the funds are available, and there is no cancellation, refund, dispute, review or other event affecting the transaction.
Payouts are made via PayPal to the PayPal account connected to the provider’s ProSpace. OTWA does not require an IBAN for this payout mechanism.
If a payout is temporarily impossible due to a technical restriction, PayPal unavailability or an issue with the provider’s account, OTWA informs the provider and makes the payout as soon as the issue is resolved.
6. On-Site Payment and Direct Settlement Between Customer and Provider
When the provider selects Direct Booking with on-site payment, the customer pays the provider directly. OTWA does not collect the service price and charges no OTWA transaction fee (CHF 0) on that payment.
The provider and customer agree directly on accepted payment methods, any payment deadlines, cancellation terms and payment receipts. The provider is responsible for collection and for their legal, tax and accounting obligations.
A PayPal account connected to ProSpace is not required for this payment method.
7. Time Slot Booking and Quote Requests
Time Slot Booking is offered at CHF 0 and requires no payment when the customer reserves the slot.
Quote Requests are also offered at CHF 0. After receiving the enquiry, the provider and customer agree directly on the service, its price and payment terms.
OTWA does not collect any payment at the Quote Request stage.
8. Provider Obligations
The provider undertakes to:
- provide accurate PayPal details and maintain a connected PayPal account when choosing Direct Booking with online payment;
- keep their information up to date;
- configure their PayPal account correctly where payouts are applicable;
- meet their tax and accounting obligations;
- use customer data only for the relevant customer relationship;
- comply with the terms of any third-party payment services they use.
9. Payment Liability
OTW Academy is not the supplier of the service delivered to the end customer. The provider remains the seller and is responsible for their service.
Where PayPal is used for payouts, its availability, checks and any restrictions are also subject to PayPal’s own terms.
VAT and other tax obligations that may apply to the provider’s services remain the provider’s responsibility.
10. Governing Law and Digital Acceptance
These terms are governed by Swiss law. Purchasing the Terra Pack online constitutes acceptance of these Payment Terms. No handwritten signature is required.
After Registration – Information Flow
After You Register
Once you have registered, OTWA reviews and prepares your profile before publishing it.
1. Profile Approval and Publication
Your professional biography and services are prepared for publication on the platform.
This may take 7 to 14 days to:
- check the information submitted;
- review content quality and consistency;
- prepare additional language versions where necessary;
- configure services and booking methods;
- ensure the overall quality of profiles on OTWA.
2. Receiving Your ProSpace Login
Once your profile is activated, you receive your ProSpace login details by email.
ProSpace becomes your main workspace for managing your business on OTWA, including services, information, availability, booking types, notifications and customer requests.
You can consult the OTWA ProSpace Guide at any time, or open it using the “?” icon at the top right of your dashboard.
3. Booking and Availability Setup
Bookings are managed centrally in ProSpace. In the “Booking Type” section, you can manage the settings and availability for your services.
For Direct Booking and Time Slot Booking, you may also connect Google Calendar to help manage availability.
4. Customer Notifications
When a customer makes a booking or sends a request, you receive a notification:
- by email;
- by WhatsApp if this feature is configured and enabled in ProSpace.
The request is also accessible in your ProSpace.
5. Event Academy – WhatsApp Group
You may join the OTWA WhatsApp group dedicated to events and the community. It allows you to:
- hear about OTWA events;
- connect with other members;
- share information about networking sessions, workshops and after-work gatherings;
- encourage collaboration within the community.
Joining the group is optional.
Information Flow – Direct Booking
1. Provider Setup
The provider configures the information required to book their service in ProSpace, including availability and booking type.
Direct Booking is based on a defined service with a location, date, time and price.
2. Customer Booking
The customer selects a service and books one of the available slots.
If the provider has selected online payment via OTWA, the customer pays through OTWA, a 10% OTWA transaction fee applies, and the provider receives their payout via PayPal. If the provider has selected on-site payment, the customer pays the provider directly, with no OTWA fees and no connected PayPal account required.
3. Provider Notification
The provider receives:
- an email confirmation;
- a WhatsApp notification if enabled in ProSpace;
- the booking details in ProSpace.
The provider can then manage the booking directly from their professional workspace.
Information Flow – Time Slot Booking
1. Availability Setup
The provider configures available slots for a phone call, meeting or video call in ProSpace and may connect Google Calendar to help manage availability.
2. Slot Reservation
The customer reserves an available slot free of charge. Time Slot Booking costs CHF 0.
3. Provider Notification
The provider receives:
- an email confirmation;
- a WhatsApp notification if enabled;
- the appointment details in ProSpace.
Information Flow – Quote Request
1. Customer Enquiry
The customer completes the personalised form associated with the service and submits the details needed for the enquiry. They may also indicate how they prefer to be contacted.
2. Provider Receives the Enquiry
The provider receives:
- an email containing the enquiry details;
- a WhatsApp notification if enabled in ProSpace;
- the enquiry in ProSpace.
3. Contact and Personalised Quote
The provider may contact the customer:
- directly through ProSpace;
- by email;
- by phone.
The communication channel depends on the provider’s process and, where stated, the customer’s preferred contact method.
The provider prepares a personalised quote and agrees directly with the customer on the service, price and payment terms.
Submitting a Quote Request remains free (CHF 0) on OTWA and does not in itself constitute a confirmed booking.
Managing and Updating Your Services
Your ProSpace allows you to update your profile and services after publication. Depending on the information, changes may be applied directly or submitted to OTWA for approval.
Approval may be required when changes involve:
- translation;
- content adaptation;
- verification by OTWA;
- updates across multiple parts of the platform or OTWA network.
Every new service created in ProSpace must be approved before publication. Processing may take 7 to 14 days.
Additional Information
OTWA ProSpace Guide
To learn about your professional workspace and how to manage services, bookings and information, consult the OTWA ProSpace Guide.
The guide is also available from the “?” icon at the top right of your dashboard.
Support
If you need help from the OTWA team, you can contact the Academy through the support channels available on the platform.