Terra Starter Pack
Terra Starter Pack
The Terra Plan gives you full access to all the core benefits of the platform, with no extra fees per service. It’s the perfect option to discover the OTW Academy ecosystem, showcase your services, and join a community of passionate professionals — all with simple, clear, and transparent management.
Available as a monthly or yearly subscription, this plan adapts to your pace and goals, providing you with all the tools you need to launch and grow your activity under the best conditions.
Content :
Promo: visibility and promotion
Promo: visibility and promotion
The platform highlights providers and their modules, providing maximum visibility to boost their success.
Booking: connecting with customers
Booking: connecting with customers
The Terra Pack facilitates the connection between customers and service providers thanks to three booking options to choose from , depending on the type of service offered:
- Direct booking : the client books a service online for a specific date, time and location, according to the availability displayed in the service provider's calendar.
- Booking slot : the client schedules a phone call or videoconference at a time available in the service provider's online calendar, for a remote exchange or session.
- Request for a personalized offer : OTW Academy designs a tailor-made form for each service provider, adapted to their services, allowing clients to describe their needs and receive a personalized offer.
The Terra Pack includes the creation and online publication of these tools according to the service provider's wishes, for a smooth and professional experience.
Networking and events: access to a community
Networking and events: access to a community
Join a dynamic community of service providers . Afterworks, workshops, and meetings allow you to exchange ideas, inspire each other, and create lasting connections.
Together you progress and evolve.
Academy Discount: Benefits across the entire catalog
Academy Discount: Benefits across the entire catalog
As a member of the OTW Academy, you benefit from advantageous conditions on the services offered: reduced rates, access to certain modules, or specific offers depending on the case. A concrete way to discover other worlds, broaden your skills, and strengthen your professional network.
Hands-on: support for content creation
Hands-on: support for content creation
OTW Academy supports providers in creating their modules for the platform.
Easy-pay: facilitating payments
Easy-pay: facilitating payments
The platform manages secure payments and simplifies billing. Twint , Mastercard, and other platforms. The services are offered by the Academy.
Administration: Back-Office management
Administration: Back-Office management
OTW Academy takes care of all administrative tasks so that providers can focus on their mission.
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Guide & conditions
Partnership Agreement – OTW Academy
Welcome
Your expertise, passion, and commitment are the pillars of our community. Together, we work to provide the public with quality services in the areas of personal development, wellness, creativity, nutrition, training, and much more.
The OTW Academy 's mission is to support Swiss entrepreneurship by assisting independent service providers and offering clients simple, direct and transparent access to a wide range of quality services.
Through this Guide & Conditions , you will find all the essential information to start your adventure within the Academy:
- The Partnership Agreement , which defines the framework for collaboration between you and the platform;
- The Payment Terms , which specify the terms and conditions relating to invoicing, subscriptions and repayments;
- The Getting Started Guide , which guides you step by step to successfully launch your services and understand how the OTW system works.
This document has been designed to provide you with a clear and transparent vision of how we operate, so that each service provider can operate with confidence, while respecting their rights, responsibilities and the Academy's philosophy.
By joining OTW Academy, you join a collaborative, human and dynamic ecosystem , where each member benefits from increased visibility, personalized support and direct contact with a clientele in search of meaning, quality and authenticity.
We welcome you and look forward to having you among the participants in this wonderful adventure.
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Preamble: Mission and Vision of the OTW Academy
The mission of the OTW Academy is to support Swiss entrepreneurship by assisting independent service providers and to offer end customers a catalog of quality services, easily accessible via the platform.
Our vision is divided into three axes:
- A booking platform that connects providers directly to end customers, with ease and transparency.
- A turnkey structure for the self-employed, offering visibility, support, administrative tools and payment facilitation so they can focus on their expertise.
- A lively and dynamic community, punctuated by events, workshops and afterworks, encouraging exchanges, collaboration and personal and professional development.
1. Advantage of the Terra Pack
Promo: Visibility and promotion
The platform highlights providers and their modules, providing maximum visibility to boost their success.
Booking: Connecting with customers
OTW Academy manages the connection between end customers and service providers, based on the availability communicated by the latter to the Academy.
Networking and events: Access to a community
Join a dynamic community of service providers. Afterworks, workshops, and meetings allow you to share, inspire, and create lasting connections. Together, we progress and evolve.
Academy Discount: Advantages on the catalog
As a member of the OTW Academy, you benefit from advantageous conditions on the services offered: reduced rates, access to certain modules or specific offers.
Hands-on: Support for content creation
OTW Academy supports service providers in implementing their modules on the platform.
Easy-pay: Facilitating payments
The platform manages secure payments and simplifies billing. Services (Twint, Mastercard, etc.) are supported by the Academy.
Administration: Back office management
OTW Academy takes care of administrative tasks so providers can focus on their mission.
2. Conditions of membership
Membership in the OTW Academy is done by subscribing to the Terra Pack.
Two formulas are available:
- Terra Monthly: CHF 9.90 / month
- Terra Annual: CHF 99.– / year (CHF 8.25 / month equivalent)
Membership is active upon confirmation of payment and is automatically renewed, unless terminated in accordance with point 9.
It may take 7 to 14 days for your profile to be published online to allow for verification of information and ensure a high level of quality.
3. Payment Terms
The financial terms (invoicing, repayments, deadlines, etc.) are defined in the Payment Conditions which can be viewed before purchase.
The purchase of the Terra Pack implies their unreserved acceptance.
4. Qualitative commitment and community sharing
Each service provider agrees to offer a discovery service or benefit to another member once a month.
Alternatives are possible in the event of material constraints.
A provider may only grant or benefit from one benefit per month, and not twice from the same benefit in the same calendar month.
5. Availability update
When integrating, the service provider chooses one of three connection methods:
- Direct booking (online calendar)
- Telephone or video slot
- Request for a personalized offer
Availability must always be up to date and correspond to reality.
If a reserved slot is unavailable, the service provider must contact the customer to agree on an alternative solution.
6. Confidentiality and data protection
The Academy processes personal data in accordance with the Swiss DPA and the European GDPR .
The data is used only for:
- Managing profiles and reservations
- Payments and billing
- Communication related to services
No data is resold to third parties.
Service providers can request the rectification or deletion of their data at: info@opentowork.academy
7. Use of images and content
The service provider authorizes OTW Academy to use its visuals to promote its services (website, social networks, brochures).
This authorization is free, non-exclusive and revocable upon termination of the contract, subject to the technical withdrawal period.
The service provider guarantees that it holds the rights to the content provided.
8. Duration of the contract
The contract takes effect upon purchase of the Terra Pack and is valid for 1 year , with automatic renewal , subject to compliance with the membership conditions.
9. Termination
On the service provider side:
Termination possible with one month's notice, without justification.
On the Academy side:
Immediate termination possible for non-compliance with terms or harmful behavior.
10. Platform liability
OTW Academy acts solely as a connection platform between service providers and end clients.
It cannot, under any circumstances, be held responsible for the services provided, delays, disputes, or any other issues that may arise within the direct relationship between the provider and the client.
Each provider remains solely responsible for the quality of their services, compliance with applicable Swiss laws, and fulfillment of any contractual or legal obligations related to their own business activity.
The Academy declines all legal or financial responsibility in the event of any dispute, claim, or damage occurring between the parties involved.
In the event of legal proceedings, any claim or liability must be addressed directly to the concerned service provider.
11. Force majeure
OTW Academy cannot be held responsible for interruptions due to events beyond its control (breakdown, cyberattack, natural disaster, etc.).
12. Signature and acceptance
Purchasing the Terra Pack online constitutes full acceptance of the following documents:
- Partnership agreement
- Payment Terms
- General Conditions of Sale (GCS)
This act of purchase constitutes an electronic signature binding the service provider to OTW Academy.
For OTW Academy
Fabio Cusignatti
Founder
Payment Terms – OTW Academy
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As part of their collaboration, the Parties agree that this additional contract specifies the payment terms applicable to subscriptions and services provided via the OTW Academy Platform.
The Platform allows end customers to book services offered by the Service Provider.
Subscriptions and payments are managed directly online, to guarantee complete transparency and traceability.
1. Subscription to the subscription
The Provider subscribes to one of the following two subscriptions, directly on the OTW Academy website:
- Terra Monthly: CHF 9.90 / month
- Terra Annual: CHF 99.– / year (equivalent to CHF 8.25 / month)
The subscription is active upon confirmation of payment made online and is automatically renewed at the end of each chosen period (monthly or annual), unless terminated in accordance with the terms and conditions set out in the Partnership Agreement.
The online purchase of the subscription constitutes full and complete acceptance of these Payment Conditions, without reservation.
2. Collection of bank details
During the onboarding process, the Service Provider provides their bank details or professional TWINT account.
This information is used exclusively to allow the Platform to pay the amounts due when the end customer pays for a service online via the Platform .
Bank details are kept securely and are only used for payment purposes.
In the event of any modification, the Service Provider undertakes to immediately inform the OTW Academy team at the following address: info@opentowork.academy .
3. Online payment via the Platform
When the end customer pays for a service online (credit card, PayPal, Twint, etc.), the Platform acts as a financial intermediary :
OTW Academy collects funds in the name and on behalf of the Provider .
The amounts collected are then paid in full to the Service Provider, less any transaction fees charged by payment providers (Stripe, PayPal, Twint, etc.).
No commission is applied by OTW Academy on Terra member services.
The Service Provider receives a detailed statement for each transfer, specifying:
- The customer's name
- The total amount collected
- Any transaction fees
- The net amount paid
4. Direct payment on site
If the customer chooses to pay for the service directly on site (cash, personal TWINT or other direct means), the Service Provider collects the total amount itself.
No commission is due to the Platform in this case, provided that the service has been properly registered on OTW Academy and that the transaction complies with the policy of transparency and respect for the end customer.
The Service Provider is responsible for maintaining its accounts and declaring its income.
5. Payment schedule
The Platform makes the following payments:
No later than the 1st working day of each month , for services paid online during the previous month.
The amounts are transferred to the account provided during onboarding.
Any bank transfer or external payment service fees are automatically deducted by the financial provider (e.g. Stripe, PayPal, TWINT).
6. Obligations of the Provider
The Service Provider undertakes to:
- Provide accurate and up-to-date banking information.
- Maintain tax and accounting compliance of your income.
- Respect the deadlines for updating your contact details in the event of a change.
- Use customer data only for the services booked through OTW Academy.
- The Service Provider remains solely responsible for issuing its customer invoices and its tax obligations (VAT included if applicable).
7. Responsibility of the Platform
OTW Academy acts exclusively as a technical intermediary and payment agent .
The Platform:
- Cannot be held responsible for the services provided or their quality.
- Only guarantees the repayment of amounts actually collected.
- Declines all responsibility in the event of technical failure, banking error or problem beyond its control.
- Not considered the provider of the reserved service: the Provider remains the sole seller to the end customer.
- Any VAT applicable to the service is the sole responsibility of the Service Provider. OTW Academy only charges VAT on its own revenue (subscriptions or additional services).
8. Applicable law and competent jurisdiction
This contract is governed by Swiss law .
In the event of a dispute, the legal venue is the headquarters of the OTW Academy, unless otherwise required.
9. Digital validation
The online purchase of the Terra Pack on the OTW Academy Platform constitutes electronic signature and full acceptance of this document.
No handwritten signature is required.
Fabio Cusignatti
Founder
Process after registration
– Information flow
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After your registration
Once your registration is validated, here are the different steps and information you will receive.
1. Upload your profile
A biography of you and a description of your services will be published on the platform.
A period of 7 to 14 days may elapse between the membership request and the actual publication of your profile.
This time is necessary to allow our team to:
- verify the authenticity of the information transmitted,
- validate the quality of the content,
- guarantee a level of reliability and professionalism in accordance with the Academy's standards,
- avoid any fraudulent or non-compliant profile.
You will not receive an automatic notification when your services go live.
Please actively check your information on the platform and contact us at
info@opentowork.academy for any changes or corrections.
2. Booking system – Sesami
If you have chosen to contact us by direct booking (Booking Direct) or by booking telephone or video conference slots (Contact), you will receive an automatic email from Sesami , our booking system.
This email contains a sync link allowing you to connect your personal calendar to the OTW Academy platform.
- This link is valid for 24 hours.
- If it has expired, please let us know so that a new one can be sent to you.
- Also check your spam folder if you can't find the message.
- This synchronization is optional, but it allows you to:
- keep your calendar up to date in real time,
- display only your available or occupied slots (never the contents of your calendar).
3. Connection by request for offer
If you have chosen to connect by request for offer , a personalized form will be created for you based on the information provided during your onboarding .
This form will allow customers to:
- describe their needs precisely,
- indicate the type of service desired,
- specify their budget, region or desired date,
- choose the contact method they prefer (telephone, email, video, etc.).
Each time a customer submits a request through your form, you will receive a summary email containing:
- the customer's name and contact details,
- the details of his request,
- the contact method he selected.
You can then contact the client directly to refine the proposal and finalize the service.
4. Event Academy – WhatsApp Group
You will be automatically added to the OTW Academy WhatsApp group, dedicated exclusively to organizing events.
This group allows:
- to exchange between providers,
- to share logistical or creative information,
- to be informed of upcoming events (workshops, afterworks, meetings).
This group is optional: you can leave it at any time if you do not wish to participate.
5. Your first reservation
When you make your first reservation (and depending on the type of connection chosen), the system automatically generates several emails sent to the three parties concerned: the Service Provider, the OTW Platform and the End Customer.
Information flow – Reservation (direct booking or contact)
The parties
This flow describes the automatic exchanges between:
- Provider
- OTW Platform
- End customer
1. Provider
Receives two emails:
a. Confirmation email from Sesami (reservation system)
Contains :
- Congratulations on your booking
- Name of the service booked
- End customer data:
- First and last name
- E-mail address
- Phone number
b. OTW Calendar Mail (ICS file)
Contains :
- Appointment recorded in the calendar (location, date and time)
- Name of the service sold
2. OTW Platform
Receives a notification email:
Contains :
- Name of the service booked
- Name of the end customer
- Name of the service provider concerned
- Date and time of the service
- Payment summary (if booking online)
These notifications allow the Academy to ensure administrative follow-up, coordination between the parties and traceability of all reservations.
3. End customer
Receives two emails:
a. Order confirmation:
- Order number
- Bill
- Payment Summary
b. Details of the service:
- Name of the service booked
- Appointment (location, date and time via ICS file)
Can also receive:
Additional information transmitted by the service provider to the Academy, such as:
- Videoconference link (in case of remote service)
- Specific instructions or important notes
- Documents to read or complete before the session
This information is only transmitted if it is relevant to the preparation of the appointment.
Additional information
Publication of services
You will not receive a notification when your services go live.
Please check your benefits pages regularly and contact us at
info@opentowork.academy for any changes.
Contractual documents and guides
The contractual conditions and instructions for use can be consulted and downloaded at any time in the section:
“Guide & Conditions” available on this page.