Guide & conditions "Pack Terra”
Partnership Agreement – OTW Academy
Welcome
Your expertise, passion and commitment are the pillars of our community. Together, we strive to offer the public high-quality services across many fields and to support the development of independent professionals in Switzerland.
The OTW Academy aims to support Swiss entrepreneurship by assisting independent service providers and giving clients simple, direct and transparent access to a wide range of services.
This Guide & Terms contains the essential information about your Pack Terra, how the platform works, your ProSpace, the different ways of connecting with clients, and the applicable payment arrangements.
By joining OTW Academy, you become part of a collaborative, people-focused and dynamic ecosystem designed to encourage connections, increase your visibility and make it easier to reach new clients.
We welcome you and look forward to having you as a member of the Academy.
Preamble: Mission and Vision of OTW Academy
OTW Academy’s mission is to support Swiss entrepreneurship by assisting independent providers and to offer end clients easy access to quality professionals and services through the platform.
Pack Terra is built around three pillars:
Events & Networking
Join a community of independent professionals and take part in OTWA events: meetups, workshops, after-work gatherings and other occasions designed to encourage exchange, collaboration and networking.
Booking & Platform
Present your business and services on OTWA and use the platform’s integrated client-connection tools. Your ProSpace lets you manage your profile, services, availability and client requests from one central area.
Business & B2B Benefits
Benefit from member advantages, partner offers and selected professional solutions to help grow your business.
1. Pack Terra Benefits
Pack Terra gives you access to the OTWA ecosystem and its main tools for independent professionals.
Events & Networking
Access to OTWA events, workshops, after-work gatherings and meetings to expand your network and encourage collaboration between members.
Booking & Platform
Publication of your profile and services on OTWA, access to ProSpace and tools that allow clients to book a service or appointment slot or send you a quote request.
Business & B2B Benefits
Access to member benefits, partner offers and professional solutions to support and develop your business.
2. Membership Terms
Membership of OTW Academy is obtained by subscribing to Pack Terra.
Two plans are available:
- Terra Monthly: CHF 9.90 / month – monthly subscription, cancellable at any time with one month’s notice.
- Terra Annual: CHF 99.– / year (equivalent to CHF 8.25 / month) – firm 12-month commitment, saving the equivalent of two months compared with the monthly plan.
Membership becomes active once payment is confirmed and renews automatically according to the selected billing period unless cancelled in accordance with these terms.
A period of 7 to 14 days may be required before your profile and first services go live to allow the submitted information to be checked, prepared and approved.
3. Ways to Connect with Clients
Depending on the type of service, OTWA offers different ways to connect with clients.
Direct Booking
Direct Booking allows clients to book a defined service directly, with a location, date, time and price.
Providers can manage their availability directly from their ProSpace, under “Booking Type”.
They can also connect their Google Calendar to make availability management and synchronisation easier.
Appointment Slot Booking
This option allows clients to book an available time slot for a call, meeting or video conference with the provider.
Availability is configured and managed directly in ProSpace. Providers may also connect their Google Calendar.
Appointment Slot Booking is offered at CHF 0, so the client makes no payment at the time of booking.
Quote Request
A Quote Request allows clients to send a personalised enquiry to the provider through a form tailored to the service.
The form may ask clients to specify their needs, preferred date, number of participants, region, special requests or any other information needed to prepare a quote.
The Quote Request is offered at CHF 0. It is not a confirmed booking, and no payment is requested from the client when the enquiry is submitted.
The provider then agrees directly with the client on the scope of the service, price, conditions and payment method.
4. Notifications and Request Management
For all three connection methods – Direct Booking, Appointment Slot Booking and Quote Request – providers receive the information needed to handle the request.
A notification is sent:
- by email;
- by WhatsApp, if WhatsApp notifications have been configured and activated in ProSpace.
Client information and requests are also accessible through ProSpace.
For a Quote Request, the provider may continue communicating with the client according to their own process and the client’s stated preferences:
- directly from ProSpace;
- by email;
- by telephone.
The provider remains responsible for following up on requests and managing the client relationship.
5. Managing Your Profile and Services in ProSpace
Once their profile has been activated, providers receive their ProSpace access details by email.
ProSpace is the main workspace for managing their OTWA activity.
Depending on the available features, it enables providers to manage or request changes to:
- their biography and professional information;
- photos and visuals;
- service descriptions;
- prices;
- service-related information and fields;
- booking types;
- availability;
- Google Calendar connection;
- notifications;
- client enquiries and connections.
Some information can be changed directly and may become visible on the platform quickly.
Other changes may be subject to OTWA approval, particularly when they require translation, verification, content adaptation or updates to several elements of the OTWA network.
Every new service added through ProSpace must be approved before publication.
Processing and publishing changes requiring approval or new services may take up to 7 to 14 days.
The full ProSpace guide is available here:
OTWA ProSpace Guide
It is also accessible directly from your Dashboard via the “?” icon in the top-right corner.
6. Quality Commitment and Community Sharing
In a spirit of solidarity and sharing, each provider is encouraged to contribute to the OTWA community by offering a commercial gesture or an exclusive benefit to other Academy members.
Each provider is free to define this benefit according to the nature of their activity, their possibilities and their resources. It may take the form of a discount, a special gesture, an additional service or any other initiative that encourages exchange within the community.
The aim is not to impose a free service or any particular frequency, but to encourage mutual support, reciprocity and the development of a supportive professional network.
7. Confidentiality and Data Protection
OTW Academy processes personal data in accordance with applicable data protection legislation.
Data may be used in particular for:
- managing profiles and services;
- managing bookings and client requests;
- payments and payouts where applicable;
- service-related notifications and communications;
- operating ProSpace.
OTW Academy does not sell personal data to third parties.
Providers undertake to use client data to which they have access only in connection with the relevant request or service and in accordance with applicable law.
8. Use of Images and Content
Providers authorise OTW Academy to use submitted text, information, photographs, videos and other content to present and promote their activity and services on OTWA channels, including the website, social media and communication materials.
This authorisation is free of charge and non-exclusive.
Providers guarantee that they hold the necessary rights to the content they submit to OTWA.
9. Contract Term
The contract takes effect when Pack Terra is activated.
The duration and renewal terms depend on the selected plan:
- Terra Monthly – CHF 9.90 / month: the subscription is concluded on a monthly basis and renews automatically each month unless cancelled under the conditions below.
- Terra Annual – CHF 99.– / year: the subscription is concluded for a firm 12-month term and renews automatically for a further 12 months unless cancelled under the conditions below.
10. Cancellation
Cancellation by the Provider
Cancellation terms depend on the subscription plan selected.
Terra Monthly – CHF 9.90 / month
The monthly subscription may be cancelled at any time without giving a reason, subject to one month’s notice.
Cancellation takes effect at the end of the notice period. Amounts due up to the effective end date remain payable.
Practical example:
You request cancellation of your monthly subscription on 15 March. The one-month notice period runs until 15 April. Your subscription ends on that date and does not renew beyond the notice period.
Terra Annual – CHF 99.– / year
The annual subscription is concluded for a firm 12-month term from its activation date.
It may be cancelled at the end of the current annual term, subject to one month’s notice before the renewal date.
A cancellation request may be submitted at any time during the annual term. It will take effect when the current subscription period expires.
Cancellation during an annual term does not entitle the provider to any full or partial refund of the annual amount already paid.
If no cancellation is received within the required notice period, the subscription automatically renews for a further 12 months.
Practical example:
You activate your annual subscription on 15 March 2027. Your commitment runs until 14 March 2028. You may request cancellation at any time during this period, but to prevent renewal for another 12 months, OTWA must receive your request no later than 14 February 2028. Your Pack Terra remains active until the end of the annual term already paid for.
Cancellation by OTW Academy
OTW Academy may terminate the collaboration with immediate effect, particularly in the event of non-compliance with these terms, fraudulent information, misuse of the platform or conduct likely to harm clients, other members or OTWA.
11. Platform Liability
OTW Academy primarily acts as a platform connecting providers with end clients.
The provider remains solely responsible for the services they offer and deliver, their quality and compliance, any required qualifications, and compliance with the legal, regulatory, tax and professional obligations applicable to their activity.
OTW Academy cannot be held liable for delays, cancellations, disputes, damage or other issues arising directly from the relationship between provider and client, without prejudice to any legal responsibilities incumbent on it as the platform operator.
12. Force Majeure
OTW Academy cannot be held liable for interruptions or delays resulting from events beyond its control, including major outages, cyberattacks, natural disasters or the unavailability of a third-party service required for the platform to operate.
13. Signature and Acceptance
Purchasing Pack Terra online constitutes acceptance of the applicable contractual documents, including:
- the Partnership Agreement;
- the Payment Terms;
- the General Terms and Conditions of Sale (GTC).
Online purchase and confirmation constitute electronic acceptance of these terms.
For OTW Academy
Fabio Cusignatti
Founder
Payment Terms – OTW Academy
These terms set out the financial arrangements applicable to Pack Terra and to services using Direct Booking with online payment through OTWA.
Important: the payment and payout mechanisms described below apply only to services using Direct Booking when a payment is collected through OTWA. Appointment Slot Booking and Quote Requests are offered at CHF 0 and do not require the collection of bank details to function.
1. Subscription
The provider subscribes to one of the following plans:
- Terra Monthly: CHF 9.90 / month – monthly subscription, cancellable at any time with one month’s notice.
- Terra Annual: CHF 99.– / year (equivalent to CHF 8.25 / month) – firm 12-month commitment, saving the equivalent of two months compared with the monthly plan.
The subscription becomes active once payment is confirmed and renews automatically according to the selected billing period, unless cancelled in accordance with the Partnership Agreement.
Terra Monthly: CHF 9.90 is billed according to the monthly subscription cycle. The plan may be cancelled at any time with one month’s notice.
Terra Annual: CHF 99.– covers a 12-month subscription period. The plan is subject to a firm 12-month commitment and must be cancelled at least one month before the renewal date to avoid automatic renewal for a further annual term.
2. Collection of Bank Details – Direct Booking Only
Bank details are collected during onboarding only from providers using Direct Booking with payment collection through OTWA.
Direct Booking is a service that clients can book directly with a defined location, date, time and price.
The bank details provided allow OTWA to pay out amounts corresponding to payments actually collected through the platform.
Providers who use only Appointment Slot Booking or Quote Requests do not need to provide bank details for those connection methods.
3. Direct Booking Payments
For services offered through Direct Booking, providers may use the payment solutions available and configured for their activity.
Depending on the configuration available in ProSpace, providers may use payment processing through OTWA or connect/configure a compatible payment flow such as Stripe or PayPal.
Any transaction fees, terms and processing times imposed by external payment service providers remain subject to their respective conditions.
4. Payments Collected Through OTWA
When a Direct Booking payment is collected directly through OTWA, amounts actually received are paid out to the provider according to the applicable payout schedule, less any applicable transaction fees or other external charges.
OTWA does not charge Terra members any commission on their services.
The provider remains responsible for their accounting, tax and invoicing obligations relating to services delivered.
5. OTWA Payout Schedule
When payment has been collected through OTWA, amounts due are paid out no later than the first business day of the following month, provided payment has been received and there is no cancellation, refund, dispute or other event affecting the transaction.
Payment is made to the bank account provided by the provider.
6. Payment Through a Provider-Connected Payment Flow
When a provider uses an external payment solution connected or configured from ProSpace, including Stripe or PayPal, payment processing is governed by the procedures and terms of the relevant payment service provider.
The provider is responsible for correctly configuring their account and payment information and complying with the terms of the relevant supplier.
7. Appointment Slot Booking and Quote Requests
Appointment Slot Booking is offered at CHF 0 and does not require any client payment when booking the slot.
Quote Requests are also offered at CHF 0. After receiving the enquiry, the provider and client agree directly on the scope of the service, price and payment terms.
OTWA does not collect any payment at the Quote Request stage.
8. Provider Obligations
Providers undertake to:
- provide accurate bank and payment information when required;
- keep their information up to date;
- correctly configure any connected payment services;
- comply with their tax and accounting obligations;
- use client data only within the relevant business relationship;
- comply with the terms of any third-party payment solutions they use.
9. Payment-Related Liability
OTW Academy is not the supplier of the service delivered to the end client. The provider remains the seller and is responsible for their service.
Where external payment services such as Stripe or PayPal are used, their availability, fees, processing times, checks and any restrictions are also governed by their own terms.
VAT and any other tax obligations applicable to the provider’s services remain the provider’s responsibility.
10. Governing Law and Digital Acceptance
These terms are governed by Swiss law.
Purchasing Pack Terra online constitutes acceptance of these Payment Terms. No handwritten signature is required.
Process After Registration – Information Flow
After Your Registration
Once you have registered, OTWA checks and prepares your profile before it goes live.
1. Profile Approval and Publication
A professional biography and your services are prepared for publication on the platform.
A period of up to 7 to 14 days may be required to:
- verify the information submitted;
- check content quality and consistency;
- prepare different language versions where necessary;
- configure services and their booking methods;
- ensure the overall quality of profiles published on OTWA.
2. Receiving Your ProSpace Access
Once your profile is activated, you will receive your ProSpace access details by email.
ProSpace becomes your main workspace for managing your OTWA activity.
In particular, you can manage your services, information, availability, booking types, notifications and client requests.
The ProSpace guide is available at any time:
You can also access it from your Dashboard using the “?” icon in the top-right corner.
3. Booking and Availability Setup
Booking management is fully centralised in ProSpace.
Under “Booking Type”, you can manage the settings and availability associated with your services.
For services using Direct Booking or Appointment Slot Booking, you can also connect your Google Calendar to simplify availability management.
4. Client Notifications
When a client makes a booking or sends a request, you receive a notification:
- by email;
- by WhatsApp if this feature has been configured and activated in your ProSpace.
The request is also accessible from your ProSpace.
5. Event Academy – WhatsApp Group
You may join the OTWA WhatsApp group dedicated to events and the community.
The group allows members to:
- receive information about OTWA events;
- exchange messages with other members;
- share information about meetups, workshops and after-work gatherings;
- encourage collaboration within the community.
Joining the group is optional.
Information Flow – Direct Booking
1. Provider Setup
The provider configures the information needed to book their service in ProSpace, including availability and booking type.
Direct Booking is based on a defined service with a location, date, time and price.
2. Client Booking
The client selects the service and books an available time slot.
If payment is required at the time of booking, it is made using the payment method configured for the service.
3. Provider Notification
The provider receives:
- a confirmation by email;
- a WhatsApp notification if activated in ProSpace;
- booking details in ProSpace.
The provider can then manage the booking directly from their professional workspace.
Information Flow – Appointment Slot Booking
1. Setting Availability
The provider configures available time slots for a call, meeting or video conference in ProSpace.
They may connect Google Calendar to simplify availability management.
2. Booking a Slot
The client selects an available slot free of charge.
Appointment Slot Booking is offered at CHF 0.
3. Provider Notification
The provider receives:
- a confirmation by email;
- a WhatsApp notification if activated;
- appointment details in ProSpace.
Information Flow – Quote Request
1. Client Request
The client completes the personalised form associated with the service and submits the information required for their enquiry.
They may also indicate how they would like to be contacted.
2. Receipt by the Provider
The provider receives:
- an email containing the request details;
- a WhatsApp notification if activated in ProSpace;
- the request directly in ProSpace.
3. Contact and Personalised Quote
The provider may then contact the client:
- directly from ProSpace;
- by email;
- by telephone.
The communication channel depends on the provider’s process and, where the client has expressed a preference, their preferred contact method.
The provider then prepares a personalised quote and agrees directly with the client on the service scope, price and payment arrangements.
The Quote Request remains at CHF 0 on OTWA and does not, in itself, constitute a confirmed booking.
Managing and Updating Your Services
ProSpace allows you to develop your profile and services after they have been published.
Depending on the type of information, a change may be applied directly or submitted to OTWA for approval.
Approval may be necessary in particular when the change involves:
- translation;
- content adaptation;
- verification by OTWA;
- updates to several parts of the OTWA platform or network.
Every new service created through ProSpace must be approved before publication.
Processing may take up to 7 to 14 days.
Additional Information
OTWA ProSpace Guide
To explore the features of your professional workspace and learn how to manage services, bookings and information:
The guide is also available from your Dashboard via the “?” icon in the top-right corner.
Support
For any question requiring assistance from the OTWA team, you can contact the Academy through the support channels provided on the platform.